ISD S.A. is fully compliant with the European General Data Protection Regulation (2016/679) and the applicable legislation on the protection of personal data. Respecting your privacy and protecting your personal data is a priority for us. ISD S.A. has established this Policy, to inform you about the purpose of collecting and processing your data, about your rights and choices regarding your personal data and how to contact us for any issue that may concern you in relation to your personal data.
The controller of your personal data is ISD Integrated Systems Development S.A., (Kifisias Avenue 32, Atrina Center, Building B, GR-15125 Marousi, Greece, tel. +30 210 6895115 email: gdpr@isd.gr (hereinafter referred to as the "Company"). You can contact us at the contact details mentioned above and submit to us your comments, questions, remarks or any complaints regarding this Policy and the general collection and processing of your personal data. You have the right to submit any complaint regarding your personal data protection issues that may arise from the Company's processing to the Hellenic Data Protection Authority (www.dpa.gr), which is the supervising Authority in our country.
Personal data or personal information means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly.
We do not knowingly collect any information from any person under the age of 15. Our services are exclusively for people who are at least 18 years old. If you believe we may have information from or about a person under the age of 15, please contact us.
When you browse our website or the Company's social media, send your CV, send a message of interest to receive our services, conclude a contract for receiving our services we collect various types of personal data about you, either directly from you, or from third parties or which we collect or create by our own means (including automated means).
Indicatively, we collect the following personal data about you:
Identity Data: Full name, which you provide to us when submitting the interest form, concluding a contract, sending your CV and subscribing to the recipient list of our newsletters
Contact Data:
-contact number, which you provide to us when sending your CV and concluding the contract between us,
-an email address, which you provide to us when submitting the interest form, when concluding the contract between us, when sending your CV or in the context of receiving commercial communication from our Company
-home address/business address, which you provide to us when sending your CV or when concluding the contract between us
Financial data: Bank account, credit, debit or credit card details, billing address, etc. that you provide to us upon payment.
Technical data such as source channel, Internet Protocol (IP) address, time zone and location, login details, browser type and version, operating system and platform and other technology on the devices you use to access our website, etc.
CV data, which you send us when you express interest in cooperating with our Company
When submitting the interest form, you provide us with your name and email.
When submitting your CV, you provide us with your name, contact and residence details, as well as training data
When you subscribe to the recipient list of the Company's newsletters, you provide us with your email.
When you communicate with us on our Company's social media and with the customer service department, you provide us with your personal information such as identity and contact data, which we use on a case-by-case basis solely to serve your request.
Your personal data may be shared with us by third-party independent organizations when there is a legal basis for processing, and they have the right to do so. In these cases, you must be informed about the processing of your personal data by the relevant Data Protection Statement of these third organizations. These organizations may include social media organizations.
Your personal data is used by us for the following purposes:
Communicating with you on issues related to the provision of our services to you.
To manage, process and process your payments including the security of our financial transaction.
For the creation, maintenance and maintenance of a database with our clientele and its analysis.
To send you commercial communication via Newsletter, SMS, or social networks concerning news of our Company, services, offers and promotions.
To understand and analyze the results of our advertisements and promotions.
To process your requests,
To evaluate your CV,
To satisfy your rights regarding your personal data.
For other purposes for which we will notify you or identify on a case-by-case basis, at the point where information about you is originally collected.
The Legal Basis for using information about you is one of the following:
The performance of the service contract to which you are a party or a partner/contractor of our partner.
To communicate either at a pre-contractual stage or on issues relating to your relationship with the Company, such as informing you of changes to our terms of use or to the Privacy Statement and other policies adopted by the Company.
For the fulfillment of our obligations arising from the Agreement between us, such as informing you about the progress or completion of your project, our payment, the issuance of documents.
A legitimate business interest over which your interests in protecting information are not overridden.
Manage and protect our business and website
To better understand our customer base so that we can improve our services and promotions.
For market research purposes, evaluation and analysis of your opinion about our services, our products and our commercial policy, reputation, brand awareness and other distinctive features.
To collect and recover money owed to us.
In the context of its activities, the Company is obliged to process your personal data to comply with its obligations arising from the law, such as the keeping of financial data of transactions for tax purposes, etc.
If none of the above applies, your consent (which we will ask for before processing the information). Your free and informed consent is the legal basis for using your email and / or mobile phone to send you direct commercial communication in the form of Newsletter in your emails, or updates by messages on your mobile, when you are not for example our customer or wherever else it applies.
To advertise our company and products on social media to you and other people who may also be interested in our services.
In the context of the operation of our website, the fulfillment of our contractual obligations and your better service, our Company reserves the right to cooperate with third-party companies-service providers, which provide us with support and gain access only to your data that is necessary for the service they offer us. These third-party service providers are contractually bound not to use your information in any way other than to help us provide you with our services.
Your retained data may be disclosed to the competent judicial, police and other administrative authorities upon their lawful request and in accordance with the applicable legal provisions. In addition, in case of a legal provision, service order or official preliminary examination, the Company has the right to make the relevant data available to the respective service.
The Company does not transfer your data to third countries outside the European Economic Area.
The information you submit to the Company is managed exclusively by specially authorized personnel of the Company. To carry out the processing, the Company selects persons or third parties with corresponding professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality. The Company, through its respective contractual commitments and partners, takes all necessary security measures to protect and ensure the confidentiality, confidentiality and integrity of personal data. In any case, their security in the platform environment is subject to reasons beyond its sphere of influence, as well as reasons due to technical or other weakness of the network not controlled by the Company or due to force majeure or accidental events.
We will retain your personal data for as long as you continue to interact with us. At the same time, we keep your personal data for the purposes of legitimate interest consisting in our legal coverage in case of a dispute regarding the contract between us, the maintenance of your Account, our commercial policy or other transaction between us, for the period during which liability could arise from the processing, in accordance with the applicable legislation. Our Company may keep your Financial Data in the context of its legal obligation to comply with its tax obligations. We retain other data until you ask us to delete them, or what we maintain and process in the context of your consent, until you withdraw it, or until you object to their processing by us which we rely on our legitimate interest.
We reserve the right, in some cases, to anonymize your data for research or statistical purposes, in which case it is no longer combined with an identifiable person, therefore we reserve the right to use this information for an indefinite period. In any case, your data is stored securely.
Regarding your personal data that we hold and process, you have the following rights:
ask us to access them to confirm that we are processing them in accordance with the law and/or your orders and preferences.
ask us to correct incomplete, outdated or inaccurate data we hold about you. Of course, we also reserve the right to ask you at regular intervals to update your information.
ask us to delete them, if the law does not oblige us to keep them.
ask us to restrict their use, under certain circumstances.
object to their use, under certain circumstances.
withdraw your consent to their use.
have the right to data portability, under certain circumstances.
lodge a complaint with the country's supervisory authority.
not be subject to a decision based solely on automated processing, including profiling, under certain circumstances.
You can exercise your rights by "unsubscribing" in the emails we send you, by telephone at +30 210 6895115 or by sending an email to gdpr@isd.gr.
We may, for the security of your information, request certain information about you to identify you. Your rights are exercised free of charge, but when you exercise your rights abusively, we may ask you for a fee, in accordance with the conditions set by law. In any case, we respond to your requests within one month from the date of receipt of the request, except in exceptional cases where our response time to your request may be longer.
This version was updated on 02/08/2024. We reserve our right to change this statement and apply any change to your data and our practices regarding their collection and processing, in accordance with the law, and/or to modify or replace all and/or part of this Policy at our sole discretion.
Your continued navigation on our website or the use of the Services implies the automatic and unconditional acceptance of the modified terms of this policy by you. If you do not agree with the modifications, you must not take any action or use of the Website, much less provide personal data. In any case, for any information or clarification, you can contact us.